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AI Transformation

Content Leadership for Agentic AI Transformation

Content for AI Innovation

Led the content strategy, design, and delivery for Salesforce's first generative AI features including Prompt Builder and Agentforce.

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Agentic AI-Driven Experiences

Championed Customer Zero implementation of Agentforce on help.salesforce.com, achieving an 87% problem resolution rate and positioning Salesforce as a leader in AI-powered customer support.

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Agentic Design Guidelines & Content Systems

  • My team was instrumental in developing Conversation Design guidelines for the successful implementation of Einstein bots, and later Agentforce. 

  • Contributed to ethical AI research to provide guidelines for the responsible development and implementation of Gen AI.

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Let's Connect

I have two decades of experience building content systems that scale to deliver customer success and business impact. At Salesforce, I led the content vision for their first generative AI features.

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I'm looking for my next challenge where AI innovation meets enterprise impact.

  • LinkedIn

415-407-3505

ljgiuili@gmail.com

San Francisco Bay Area, CA

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