Portfolio

Generative AI is shifting customer enablement from a static search to personalized, contextual guidance. My work has focused on establishing the AI Content Architecture that makes content a competitive moat, ensuring products and features are cited by AI agents and users are empowered with trusted, accurate information.

Product adoption hinges on seamless first-time user experiences, and readily available guidance in the flow of work. I eliminate friction by embedding essential guidance into the workflow, moving beyond documentation to patented in-product enablement that scales customer success and reduces support costs.

Exceptional business results demand a well-governed and highly efficient organization. I’ve built and coached dozens of high-performing, global teams and implemented the processes—from data dashboards to automation—that ensured content scaled efficiently and aligned with the executive vision.

Successfully built and led a global team of 60+ technology professionals, including advocating for and building a new team footprint in India. Aligned product, engineering, UX, and content functions on a single, measurable vision.