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Revenue-Generating Cross-Product Industry Content
Built the content team responsible for the first Salesforce Customer 360 Guides, influencing $154 million in sales within the first two months of launch by seamlessly enabling cross-product user experiences.
Salesforce Customer 360 Guides connected siloed product narratives to provide cohesive customer journeys centered around specific use cases for targeted industry verticals, including Consumer Goods, Retail, Retail Banking, and Discrete Manufacturing. These guides directly contributed to a major sales pipeline by demonstrating the potential cross-product value of various Salesforce products working together.
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